Maintenance Agreements
Maintenance Agreements
MAINTENANCE AGREEMENTS
For clients who simply cannot afford for their scanning solution to be offline and require “zero downtime”, our high availability maintenance services are a must.
At SCANSERV, our Maintenance agreements offer our clients guaranteed response times, guaranteed repair times, guaranteed spare parts availability and a guaranteed replacement unit should your unit not be repairable. Our high availability services are designed for business critical scanning
End-to-End Information Management Solutions.
We provide a single-source solution for all your document management and scanning service needs. Partnering with Kodak Alaris and Fujitsu, we focus on enhancing productivity, optimizing workflows, and ensuring your staff operates at peak efficiency. Our tailored service plans help you maximize your investment for years to come.
Whether you need support for desktop, mission-critical, or high-volume scanning solutions, join the thousands of businesses that trust SCANSERV
Plan Options
Tiered On-Site Service Plans
Our business depends on helping your business do great work. That’s why our unique ability to serve our customers around the world with responsiveness, accuracy, and professionalism is unmatched in the industry. This value is available to you through our configured and customizable offerings. Our on-site repair and maintenance offering covers all parts, labor and remote support. It is available in three tiers:
Essential — the fundamental collection of maintenance and support options that enable the optimal operation of your scanners ensuring the productivity of your information management environment.
Advanced— all of the value of the Essential tier plus extensions to key elements that enhance the overall value such as faster response times (where geographically feasible) and additional services.
Premium— the Premium plan offers unparalleled convenience and value for mission critical applications where productivity and business continuity are of maximum importance. Additional Preventative Maintenance visits and premium response times are just the start.
Replacement Plans
Our Replacement plans make support simple. Depending on your location, these services which are available for our workgroup and departmental scanning solutions, will ensure that your scanning needs are met in the promptest manner possible. Just contact our experts to determine the best solution to restoring your scanning activities.
Advanced Unit Replacement (AUR) — Where available, if a replacement is deemed necessary, we will send you a replacement unit in top working order. Once the replacement unit is received and installed, simply return the replaced unit postage paid.